We are always looking for ways to improve how we serve our members and customers. As part of that commitment, we are introducing a new enterprise resource planning system to bring greater clarity and convenience to your account experience.
This upgraded system will give you better visibility into your account details, easier access to information, and a more consistent view of your business interactions with Crystal Valley. It reflects our focus on providing tools that make managing your operations simpler and more efficient.
What to Expect During the Transition
We are planning the transition for March 2nd. Our team will be actively completing the switch in early March. During this time there may be some slower processing of transactions, invoices, and updates as we migrate data and bring the new system online.
We recommend planning any time-sensitive business with Crystal Valley before March 2nd. While our staff will be working hard to minimize delays, we appreciate your patience as we complete this important upgrade.
You will still be able to view your account information through the Crystal Valley Connect portal during the transition period. From March 2nd onwards, the portal will be in read-only mode so you can see your historical data while we work behind the scenes to integrate the new system.
No Action Needed From You
There is nothing you need to do to prepare for this change. Your existing account details will carry over and remain available for review. We simply ask for your understanding if things take a bit longer during the transition window. Our goal is a smoother, more informative experience once the new system is in place.
Why is Crystal Valley implementing a new ERP system?
This upgrade allows us to improve accuracy, streamline processes, and provide a clearer, more consistent billing and account experience for our members and customers.
Will this affect my current account or contracts?
No. Your account details, balances, and agreements will remain intact. The system change improves how information is managed and presented. There may be some changes to individual account numbers, but it does not change your existing business arrangements.
Will I still have access to the Crystal Valley Connect Portal?
Yes. During the transition period, the portal will be available in read-only mode so you can review past transactions and account information.
Will there be delays in billing or payments?
There may be minor delays as we complete the transition. We appreciate your patience as we work through this process.
Who should I contact with questions?
Please reach out to your local Crystal Valley office or your Crystal Valley representative. Our team is ready to assist you.
Thank you for your continued partnership and trust in Crystal Valley. We look forward to providing you with an even better way to work together.
